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Terms & Conditions

Last Updated: 17-04-2026

Cloud Space Technologies

Business Information

Cloud Space Technologies is a registered business in the Netherlands and operates under applicable Dutch and European Union laws.

Chamber of Commerce (KVK): 89777840
VAT Number (BTW): NL004763136B29

  1. Introduction

These Terms & Conditions (“Terms”) govern your use of Cloud Space Technologies’ websites, services, hosting solutions, products, digital platforms, consultancy services, and related business activities.

By accessing our websites, requesting our services, or entering into an agreement with us, you agree to comply with these Terms.

Cloud Space Technologies operates in accordance with applicable laws of the Netherlands and the European Union.

  1. General Service Terms

All services, pricing, recurring charges, payment terms, project scope, and agreement details will be provided in writing before the start of any work.

Work begins only after:

  • Client approval
  • Payment confirmation
  • Written confirmation of the agreed scope, where applicable

We provide services on a best-effort basis according to the invoice, quotation, written agreement, or project scope shared with the client.

Any additional work outside the agreed scope may require a separate quotation or additional payment.

  1. Client Responsibilities

Clients are responsible for providing correct, complete, and legal information required for the project or service.

This may include:

  • Domain registration details
  • Hosting account details
  • Website content
  • Text, images, videos, logos, branding, and other materials
  • Product information
  • Business details
  • Layout preferences
  • Login credentials, where required
  • Any other information necessary to complete the agreed work

Clients are responsible for ensuring that all submitted content is:

  • Legal
  • Accurate
  • Non-infringing
  • Not misleading
  • Free from copyright violations
  • Suitable for publication or use

Important:

Cloud Space Technologies does not verify ownership, copyright, trademark rights, or legal permission for client-provided content.

We are not responsible for any illegal, copyrighted, misleading, offensive, or unauthorized content submitted by the client.

The client accepts full responsibility for all content, data, images, logos, text, files, and other materials provided to us.

  1. Payment Terms

All invoices must be paid before or on the due date stated on the invoice.

Unless agreed otherwise in writing:

  • No service begins without payment confirmation.
  • Late payments may result in service suspension.
  • Late payments may result in additional charges or interest.
  • Recurring services must be paid according to the agreed billing cycle.
  • Maintenance, hosting, or subscription fees are clearly defined in the invoice, quotation, or agreement.

Cloud Space Technologies reserves the right to pause, suspend, or stop services if payment is not received on time.

  1. Hosting Services

Cloud Space Technologies may provide cloud hosting services in different regions, including but not limited to:

  • India
  • The Netherlands
  • France
  • The United States

Hosting availability, server location, pricing, and performance may depend on the selected package, provider, and technical requirements.

Hosting Terms

Hosting fees may be charged monthly, annually, or according to the agreed billing cycle.

Hosting fees are payable from the first day of service activation.

Our hosting services may include:

  • Server health monitoring
  • Basic server maintenance
  • Operating system updates
  • Security updates, where applicable
  • SSL renewal support

SSL certificate costs may be charged separately if they are not included in the selected hosting package.

Email Services

Email services must be managed through the client’s domain provider, email provider, or hosting package where applicable.

Additional email-related support, including setup, password reset, mailbox configuration, DNS records, or troubleshooting, may be billed separately at:

€25 per hour

Major Changes

Major changes, technical modifications, migrations, redesigns, custom development, or additional support are not included in basic hosting unless agreed in writing.

Such work may require:

  • Written approval
  • Additional cost
  • Separate timeline
  • Separate quotation
  1. Service Level Agreement (SLA)

Our standard uptime SLA is:

98%

Higher SLA levels may be available with custom pricing upon request.

The standard SLA does not cover downtime caused by:

  • Third-party providers
  • Domain provider issues
  • DNS misconfiguration
  • Client-side errors
  • Force majeure events
  • Cyberattacks
  • Payment delays
  • Maintenance windows
  • Plugin, theme, or third-party software failures
  • Issues outside our direct control
  1. Subscription Cancellation

Subscriptions can be cancelled within 7 days from the start of the subscription or renewal, unless otherwise stated in a written agreement.

Refunds, where applicable, are processed after deducting a 10% service fee.

No refunds are issued after 7 days.

Cancellation requests must be submitted in writing by email, support ticket, or another approved written communication method.

  1. Project Engagement Terms

Advance Payment

For project-based work, a 40% non-refundable advance payment is required before starting the project, unless otherwise agreed in writing.

The advance payment covers:

  • Planning
  • Consultation
  • Resource allocation
  • Initial development
  • Project setup
  • Time reserved for the client

Because resources and time are allocated after confirmation, the 40% advance payment is non-refundable.

Remaining Payment

The remaining 60% payment is due upon project delivery, completion, or before final handover, unless otherwise agreed in writing.

No final files, website transfer, login handover, source files, or project delivery will be completed until full payment has been received.

Client Confirmation

If a client wants to cancel, pause, or delay a project, the client must confirm this in writing within 7 days.

If no written confirmation is received:

  • Work may continue
  • Billing may continue
  • The project timeline may remain active
  • Additional charges may apply depending on the work completed

Termination

If a project is stopped, cancelled, or paused mid-way by the client:

  • The 40% advance payment is retained.
  • Any completed work may be billed separately.
  • Final files or access may not be delivered until outstanding amounts are paid.
  1. Delivery and Acceptance

After delivery of work, the client has 7 days to review the project and request reasonable revisions within the agreed scope.

If no feedback, revision request, or issue is reported within 7 days, the work will be considered accepted.

After acceptance, any additional changes, revisions, updates, or new requests may be treated as additional work and may be billed separately.

  1. Revisions and Changes

Revisions are only included if they are clearly mentioned in the invoice, quotation, or written agreement.

Revisions must stay within the original agreed scope.

The following may be considered additional work:

  • New pages
  • New features
  • Major design changes
  • New functionality
  • Content rewriting
  • Extra integrations
  • Custom development
  • Changes requested after approval
  • Work not included in the original agreement

Additional work may require a separate quotation and payment.

  1. Legal Compliance and GDPR

Cloud Space Technologies complies with applicable GDPR and Dutch data protection laws.

We may process client or user data for:

  • Project development
  • Service delivery
  • Billing and invoicing
  • Technical support
  • Legal compliance
  • Communication
  • Security and fraud prevention

We do not sell client data.

We do not share client data with third parties unless:

  • Required by law
  • Necessary to deliver the service
  • Required for payment processing, hosting, analytics, communication, or security
  • The client has given consent
  • Required to protect our legal rights

Clients are responsible for ensuring that any personal data they provide to us has been collected and shared legally.

  1. Written Communication Requirement

All agreements, approvals, changes, cancellations, revision requests, and project instructions must be documented in writing.

Accepted written communication methods include:

  • Email
  • Ticketing system
  • Signed digital agreements
  • Official written quotations
  • Written confirmations

Verbal instructions, phone calls, or informal discussions are not legally binding unless confirmed in writing.

Cloud Space Technologies is not responsible for misunderstandings caused by undocumented verbal communication.

  1. Third-Party Services

Some services may depend on third-party platforms, providers, tools, plugins, themes, payment processors, hosting providers, APIs, or software.

Cloud Space Technologies is not responsible for:

  • Third-party downtime
  • Third-party price changes
  • Third-party policy changes
  • Plugin or theme bugs
  • API changes
  • Account suspensions by third-party providers
  • Payment provider issues
  • Domain provider problems
  • Software updates causing compatibility issues

Any third-party costs, licenses, subscriptions, or renewal fees are the client’s responsibility unless clearly included in the agreement.

  1. Limitation of Liability

Cloud Space Technologies is not liable for indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of revenue
  • Loss of business
  • Loss of data
  • Loss of reputation
  • Website downtime
  • Search engine ranking changes
  • Advertising performance
  • Third-party platform issues
  • Client-side mistakes

Our liability is limited to the amount paid by the client for the specific service related to the issue, unless otherwise required by law.

  1. Intellectual Property

Unless otherwise agreed in writing, the client owns the final website content, branding, and materials provided by the client.

Cloud Space Technologies may retain ownership of:

  • Internal tools
  • Frameworks
  • Reusable code
  • Templates
  • Development methods
  • Technical know-how
  • Pre-existing materials

Final project files, website access, or deliverables may only be handed over after full payment has been received.

  1. Portfolio Rights

Unless the client requests otherwise in writing, Cloud Space Technologies may display completed work in its portfolio, website, social media, presentations, or marketing materials.

This may include:

  • Website screenshots
  • Project name
  • Business name
  • General project description
  • Public website link

Sensitive data, private login details, and confidential business information will not be shared publicly.

  1. Force Majeure

Cloud Space Technologies is not responsible for delays, service interruptions, or failure to perform caused by events outside our reasonable control.

This may include:

  • Natural disasters
  • Internet outages
  • Cyberattacks
  • Server provider outages
  • Government restrictions
  • War or civil unrest
  • Power failures
  • Illness or emergencies
  • Third-party platform failures
  1. Governing Law

These Terms are governed by the laws of the Netherlands.

Any disputes shall be handled exclusively by the competent courts in the Netherlands.

  1. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

Email: Admin@cstechnologies.nl
Website: https://cstechnologies.nl/contact

Cloud Space Technologies
Chamber of Commerce (KVK): 89777840
VAT Number (BTW): NL004763136B29